Privacy Policy – Dr Bhabha Aesthetics
Effective Date: 20 December 2021
Last Updated: 28 April 2026
Dr Bhabha Aesthetics (“we”, “our”, “us”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) and applicable South African laws. This Privacy Policy explains how we collect, use, store, and protect your personal information when you engage with our services, website, and clinic.
1. Responsible Party
Dr Bhabha Aesthetics is the responsible party for processing your personal information.
Practice Locations:
Rosebank & Bedfordview, Johannesburg, South Africa
Contact Email: [Insert Email Address]
Contact Number: [Insert Phone Number]
2. What Personal Information We Collect
We may collect and process the following categories of personal information:
- Identification Information: Name, surname, ID/passport number
- Contact Details: Phone number, email address, physical address
- Medical Information: Health history, treatment records, medications, allergies
- Financial Information: Billing details, payment records
- Website Data: IP address, browser type, cookies, and analytics data
- Communication Records: Emails, WhatsApp messages, consultation notes
Where necessary, we may collect special personal information (health data) strictly for medical and treatment purposes.
3. How We Collect Information
Your information is collected when you:
- Book appointments or complete consultation forms
- Undergo treatments or medical assessments
- Contact us via phone, email, or website forms
- Visit our website (via cookies and analytics tools)
4. Purpose of Processing Personal Information
We process your personal information to:
- Provide medical, aesthetic, and wellness treatments
- Conduct consultations, diagnoses, and follow-up care
- Manage appointments and patient records
- Process payments and maintain financial records
- Communicate with you regarding treatments and services
- Improve our services and website experience
- Comply with legal and regulatory obligations
5. Legal Basis for Processing
We process personal information based on:
- Your consent
- The performance of a contract (providing treatments/services)
- Legal obligations (medical record keeping, regulatory compliance)
- Legitimate interests, where applicable
6. Sharing of Personal Information
We do not sell your personal information. We may share your data with:
- Medical professionals involved in your care
- Laboratories or diagnostic service providers
- Payment processors and financial institutions
- IT service providers (secure systems, hosting, CRM tools)
- Regulatory authorities where required by law
All third parties are required to maintain confidentiality and comply with POPIA.
7. Storage and Security
We take appropriate technical and organisational measures to protect your personal information, including:
- Secure digital record systems
- Password-protected access
- Confidential handling of patient records
- Regular system monitoring
Your information is stored securely and only retained for as long as necessary for medical, legal, and operational purposes.
8. Your Rights Under POPIA
You have the right to:
- Access your personal information
- Request correction or updating of your data
- Request deletion (where legally permissible)
- Object to processing in certain circumstances
- Withdraw consent (where applicable)
- Lodge a complaint with the Information Regulator
Information Regulator (South Africa):
Website: https://www.justice.gov.za/inforeg/
Email: inforeg@justice.gov.za
9. Cookies and Website Tracking
Our website may use cookies and similar technologies to improve user experience and analyse website performance. You can manage cookie settings through your browser.
10. Direct Marketing
We may send you updates, promotions, or health-related information only with your consent. You may opt out at any time by contacting us or using unsubscribe options.
11. Children’s Information
We do not knowingly collect personal information from children without the consent of a parent or legal guardian.
12. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.
13. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Dr Bhabha Aesthetics
Johannesburg – Rosebank & Bedfordview
📧 info@drbhabhaaesthetics.com
📞 011 615 7214